FAQ

How Do I Place An Order?

Please contact us to place your orders, you can do this via email (10springsranch@gmail.com) or phone (650-275-3305). Note, we're a small business without much overhead, so there's a pretty good chance that we'll be out in the fields, forrest or shop working. If we don't answer or respond immediately, don't fret, we'll get back to you quickly. 

 

Payment and Shipping

At this time, we accept credit cards and PayPal transfers only. If we're shipping to your location, in most cases we'll accept cash on delivery for any balance owed.

 

Shipping is handled on a case-by-case basis. If you are located in Northern California, it's likely we can deliver directly to you (minimum delivery charge is $250). We can also arrange to ship your product to you and will work with you to do this in the most cost-effective and sensible manner.

Returns & Refunds

There are no returns or refunds on perishable or custom milled or custom made products. Other returns or refunds will be handled in a case-by-case manner that is fair and equitable to both parties. Our goal is to ensure you are happy with your purchase and will want to be a long term client of TEN Springs Ranch and recommend us to others.

 

Privacy Policy

The most fundamental privacy principle we follow is that, by default, anything you entrust with Ten Springs Ranch is private. We will retain your name, contact information and address for our company use only; it will NOT be shared, sold or used in any other way. Any credit card information provided to us will be used to charge what you have agreed to pay us. Once we have received funds owed, any credit card or account information retained will be removed from our records.